Conditions for the provision of warehousing, receiving and order picking services

Celeritas undertakes to have the necessary and appropriate means for the provision of logistics services.

To this end:
Maintain the facilities where the products are located in an optimal state to provide a good service and to conserve the products, so that they are kept in the same state in which they were received, as well as to have the product insured for the possible risks that they may suffer.

It shall store the products entrusted to it for this purpose.
It shall return or dispose of damaged goods in accordance with precise instructions received from its customer and in the manner indicated by the customer.
Exercise due diligence in the handling of products.

It shall check all products for damage with the utmost diligence upon receipt.
It shall obtain and maintain such licences as may at any time be necessary in order to provide the contractually agreed services.

Establish, together with the client, the IT and information processes necessary for the correct development of the activity.


Conditions for the provision of transport services


  • Delivery of consignments

The goods will be delivered to the address designated by the sender or to the selected Celeritas Point.

In the absence of the addressee or if, due to the weight, volume or nature of the property, it is not possible for a normal person to do so, in which case and with prior notice, it will be carried out at the door of the street or at the destination agency.

In case of absence of the addressee, a notice of attempted delivery shall be left, as well as the manner in which delivery is to be arranged.

The charge for second and subsequent deliveries shall be as set out in the tariffs in force.

Failure to meet delivery deadlines shall not be considered to be due to the absence of the recipient, change of address, unknown address, lack of name or contact details for private addresses, non-payment of reimbursements, force majeure or unforeseeable circumstances or other causes not attributable to Celeritas.

The delivery note must be signed by the consignee before the goods can be delivered.

If the recipient refuses to sign the delivery note, Celeritas shall be exempt from all liability.


  • Packaging

Celeritas reserves the right to accept a shipment at any time if it considers the contents to be anomalous, due to unusual circumstances of the order or if the packaging of the packages is damaged or insufficient.


  • Responsibility for transport

Unless expressly agreed between the contracting parties, the maximum liability of Celeritas for loss, misplacement, damage, theft or robbery of the goods shall be established in compliance with the liability required by the Land Transport Act 15/2009 (LOTT).


  • International shipments

All goods destined for foreign countries are subject to the conditions and responsibilities set out in the International Legislation governing Air Freight Traffic (Warsaw Convention of October 1929, as amended by the Hague Protocol of 28 September 1995).

The maximum liability for air transport shall be SDR 17.00 (special drawing rights).

The contract for the international carriage of goods by road is regulated by the CMR Convention, signed in Geneva on 19 May 1956 and ratified by Spain in 1974. The maximum liability for carriage is 8.33 SDR.


  • Complaints 

In accordance with the provisions of articles 366 and 952.2 of the Commercial Code, within 7 calendar days of receipt of the goods, a claim may be made against Celeritas for damage or breakdown of the goods, unless the damage was evident at the time of acceptance of the goods, in which case the claim will only be admitted at the time of receipt, by means of an annotation on the delivery note.

Once the aforementioned terms have elapsed, or the carriage paid, no claim shall be admitted against Celeritas regarding the state in which the goods carried have been delivered.

Once the claim has been formalised within the time limits described above, actions arising from the contract of carriage will be time-barred after one year (Art. 952.2).


  • Conflict resolution

For any dispute or litigation arising out of or in connection with this contract or any possible modifications or extensions that may be made to it, both parties, waiving their own jurisdiction, expressly submit to the competence and jurisdiction of the courts of Madrid.