Contact us
Contact us and we will try to find the best solution
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¿Where is my order?
To know where your order is, enter the shipping number or identifier and check the status of your order at all times.
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You have come and I was not at home
Don´t worry, tell us when you want the delivery to be made again or if you prefer to pick it up at a Punto Celeritas.
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I need to modify my address
Do you want to change the delivery address? Enter the new data to deliver your package
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I need to change the delivery date
We offer you the possibility to modify the date or time of delivery and select the option that best suits your needs
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I have requested a return of my order and you have not collected it
To request the collection of your order please fill in the following fields.
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I have lost my PIN number
Don´t worry, you just have to enter the reference of your order and we will regenerate a PIN number again.
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I don´t want my order anymore
We are sorry to see you want to cancel your order! We will inform the agency responsible for the last mile delivery asap but please, if the deliveryman/deliverywoman tries to deliver the parcel ( we might not be able to stop the delivery attempt if the parcel has already been assigned to a route) just tell him/her that you don’t want it and we will refuse/return it without any additional cost for you.
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On second thoughts, I want to keep my order
Great! No problem! We are going to cancel the pick-up. If we are not able to stop the collection attempt and we try to collect the parcel, just tell the deliveryman/deliverywoman you are keeping the parcel and that the return request is cancelled.
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My package appears delivered/picked up and I have not received/delivered it
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Others
Do you want to contract Celeritas’ services?
If you are in e-commerce, we surely have a logistics solution suited to your business’ needs.
Fill out this form and we will contact shortly to look into your case.
Would you like to be a Punto Celeritas?
Do you have a shop, a bar, a kiosk or some other type of establishment and want to add new value to your business? Do you want to become part of the Punto Celeritas network?
Fill out this form. We will look at your case and contact you shortly.
Do you want to work with us?
Are you drawn to the world of logistics, and do you think you have something value to bring to it? If you would like to work with us, tell us more about yourself.
Fill out this form and we will contact you.
Offices
If you need to, our headquarters are at:
C/ de San Germán, 39, 28020. Madrid
Customer service
If you have any questions please contact us using the “OTHERS” form that you will find in this web page.
- (+34) 902 044 944
Social Networks
Or, if you prefer, you can also find us at: