Do you want to check the details of your order?
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If you want to know where your order is, enter the shipping number or identifier and check the status of your order at all times.
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Don’t worry, tell us when you want your package to be delivered again or if you prefer to pick it up at a Punto Celeritas.
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Do you want to change the address? Enter the new details so that your package can be delivered
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We offer you the possibility of changing the date or time of delivery and selecting the option that best suits your needs
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To request the collection of your order please fill in the following fields.
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Don’t worry, you just have to enter your order reference and we will generate a PIN number again.
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We are sorry to see you want to cancel your order! We will inform the agency responsible for the last mile delivery asap but please, if the deliveryman/deliverywoman tries to deliver the parcel ( we might not be able to stop the delivery attempt if the parcel has already been assigned to a route) just tell him/her that you don’t want it and we will refuse/return it without any additional cost for you.
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Great! No problem! We are going to cancel the pick-up. If we are not able to stop the collection attempt and we try to collect the parcel, just tell the deliveryman/deliverywoman you are keeping the parcel and that the return request is cancelled.
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DO YOU WANT TO MANAGE YOUR ORDER?
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If you want to know where your order is, enter the shipping number or identifier and check the status of your order at all times.
-
Don’t worry, tell us when you want your package to be delivered again or if you prefer to pick it up at a Punto Celeritas.
-
Do you want to change the address? Enter the new details so that your package can be delivered
-
We offer you the possibility of changing the date or time of delivery and selecting the option that best suits your needs
-
To request the collection of your order please fill in the following fields.
-
Don’t worry, you just have to enter your order reference and we will generate a PIN number again.
-
We are sorry to see you want to cancel your order! We will inform the agency responsible for the last mile delivery asap but please, if the deliveryman/deliverywoman tries to deliver the parcel ( we might not be able to stop the delivery attempt if the parcel has already been assigned to a route) just tell him/her that you don’t want it and we will refuse/return it without any additional cost for you.
-
Great! No problem! We are going to cancel the pick-up. If we are not able to stop the collection attempt and we try to collect the parcel, just tell the deliveryman/deliverywoman you are keeping the parcel and that the return request is cancelled.
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