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Contact us

Contact us and we will try to find the best solution

  • ¿Where is my order?

    To know where your order is, enter the shipping number or identifier and check the status of your order at all times.

  • You have come and I was not at home

    Don´t worry, tell us when you want the delivery to be made again or if you prefer to pick it up at a Punto Celeritas.

    is a required field
    fill valid email or phone
    fill valid email or phone
    We will only use your phone if a problem arises when trying to make the delivery
  • I need to modify my address

    Do you want to change the delivery address? Enter the new data to deliver your package

    is a required field
    fill valid email or phone
    fill valid email or phone
    We will only use your phone if a problem arises when trying to make the delivery
  • I need to change the delivery date

    We offer you the possibility to modify the date or time of delivery and select the option that best suits your needs

    is a required field
    fill valid email or phone
    fill valid email or phone
    We will only use your phone if a problem arises when trying to make the delivery
  • I have requested a return of my order and you have not collected it

    To request the collection of your order please fill in the following fields.

    is a required field
    fill valid email or phone
    fill valid email or phone
    We will only use your phone if a problem arises when trying to make the delivery
  • I have lost my PIN number

    Don´t worry, you just have to enter the reference of your order and we will regenerate a PIN number again.

    is a required field
    Remember that the PIN will reach you by phone or email that you indicated at the time of purchase.
  • Others

    If you want to change the delivery date, click here
    If you want to change the shipping address, click here
    For any other question, please contact us and we will give you the answer as possible.

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Do you want to contract Celeritas’ services?

If you are in e-commerce, we surely have a logistics solution suited to your business’ needs.

Fill out this form and we will contact shortly to look into your case.

Would you like to be a Punto Celeritas?

Do you have a shop, a bar, a kiosk or some other type of establishment and want to add new value to your business? Do you want to become part of the Punto Celeritas network?

Fill out this form. We will look at your case and contact you shortly.

Store data

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Contact data

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Store schedule

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Select all
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Closed for lunch?
The store must open one day at least
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Do you want to work with us?

Are you drawn to the world of logistics, and do you think you have something value to bring to it? If you would like to work with us, tell us more about yourself.

Fill out this form and we will contact you.

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Offices

If you need to, our headquarters are at:

Avenida de Valdelaparra, 29 28108 Alcobendas Madrid

Customer service

If you have any doubts, please contact us giving your order number:

  • (+34) 902 044 944

Social Networks

Or, if you prefer, you can also find us at: