Contact us and we will try to find the best solution
¿Where is my order?
To know where your order is, enter the shipping number or identifier and check the status of your order at all times.
You have come and I was not at home
Don´t worry, tell us when you want the delivery to be made again or if you prefer to pick it up at a Punto Celeritas.
I need to modify my address
Do you want to change the delivery address? Enter the new data to deliver your package
I need to change the delivery date
We offer you the possibility to modify the date or time of delivery and select the option that best suits your needs
I have requested a return of my order and you have not collected it
To request the collection of your order please fill in the following fields.
I have lost my PIN number
Don´t worry, you just have to enter the reference of your order and we will regenerate a PIN number again.
Do you want to contract Celeritas’ services?
If you are in e-commerce, we surely have a logistics solution suited to your business’ needs.
Fill out this form and we will contact shortly to look into your case.
Would you like to be a Punto Celeritas?
Do you have a shop, a bar, a kiosk or some other type of establishment and want to add new value to your business? Do you want to become part of the Punto Celeritas network?
Fill out this form. We will look at your case and contact you shortly.
Do you want to work with us?
Are you drawn to the world of logistics, and do you think you have something value to bring to it? If you would like to work with us, tell us more about yourself.
Fill out this form and we will contact you.
If you need to, our headquarters are at:
Avenida de Valdelaparra, 29 28108 Alcobendas Madrid
If you have any doubts, please contact us giving your order number:
- (+34) 902 044 944
Or, if you prefer, you can also find us at: